Terms of Use

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Zoxiou Limited (trading as Bespoke Dental Fulham), the owner and operator of this Website.

Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Zoxiou Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Zoxiou Limited and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use:

1. All Content included on the Website, unless uploaded by Users, is the property of Zoxiou Limited, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission
2. You may, for your own personal, non-commercial use only, do the following:
   2.1. retrieve, display and view the Content on a computer screen
3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Zoxiou Limited.

Prohibited use:

1. You may not use the Website for any of the following purposes:
   1.1. in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
   1.2. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
   1.3. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Registration:

1. You must ensure that the details provided by you on registration or at any time are correct and complete.
2. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
3. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
4. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

Links to other websites:

1. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Zoxiou Limited or that of our affiliates.
2. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
3. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Privacy Policy and Cookies Policy:

1. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: https://www.bespokedentalfulham.com/privacy-policy.

Availability of the Website and disclaimers:

1. Any online facilities, tools, services or information that Zoxiou Limited makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Zoxiou Limited is under no obligation to update information on the Website.
2. Whilst Zoxiou Limited uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
3. Zoxiou Limited accepts no liability for any disruption or non-availability of the Website.
4. Zoxiou Limited reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability:

1. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
2. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
3. To the maximum extent permitted by law, Zoxiou Limited accepts no liability for any of the following:
   3.1. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
   3.2. loss or corruption of any data, database or software;
   3.3. any special, indirect or consequential loss or damage.

General:

1. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
2. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
3. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
4. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
5. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
6. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
7. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Zoxiou Limited details

1. Zoxiou Limited is a company incorporated in England and Wales with registered number 09705903 whose registered address is Ground Floor, 275 New Kings Road, London, SW6 4RD and it operates the Website. You can contact Zoxiou Limited by email on manager@bespokedentalfulham.co.uk.

Consent Forms

All treatments require completion of a consent form. We will explain the treatment, aftercare and any risk to you thoroughly and ask that you sign the consent form prior to any treatment being carried out.

Emergency Appointments

We do operate a round the clock service. If patients require urgent care and the practice is closed, please send your details and symptoms to our WhatsApp number 07745 666181 alternatively you can call the practice on 020 3375 6076. Rest assured, WhatsApp messages are monitored closely and a member of the team is able to contact you outside of practice hours.

Personal Details

It is important that you provide a full medical history and details of any medication you take or allergies you have upon your first visit to the practice. Should these change in any way you must inform the dentist and give up to date information.

General Data Protection Regulation

We store all patient personal details on a management system in accordance with the Data Protection Act. All clinical notes, digital radiographs, digital photographs etc remain the property of Bespoke Dental Fulham. Copies of notes, radiographs and photographs can be made available on request.

Please be aware that any information provided through any part of our website or on the phone or in person with anyone other than a dentist does not constitute professional advice. No professional advice can be given without a clinical consultation with a dentist.

Photography & X-Rays

Bespoke Dental Fulham may use images/video and x-rays of your smile and teeth, for marketing and educational purposes on the practice website, and on promotional and educational literature. We will of course ask for your consent first before proceeding with photography or video. Your name will never be published, and identity will never be disclosed. However, if you DO NOT wish for us to use your images and x-rays in this way, please let us know.

Late Cancellation or Missed Appointments

If you need to cancel or change an appointment please give us as much notice as possible. The practice requires a minimum of 48 hours. Appointments cancelled without 48 hours notice will, at the practices discretion, incur a cancellation fee of £100 or more, dependant on the time allocated with the clinician and the deposit taken (whichever is greater). Failure to attend an appointment for treatment arranged over 2/hrs with the clinician, the practice has the right to charge 50% of the treatment fee.

For new patients arranging an initial consultation with any of our specialist dentists, failure to attend or provide 48 hours’ notice will result in your deposit being non-refundable. For active patients referred to any of our clinicians will incur a cancellation charge if our fail to attend / cancellation policy is not adhered to.

Please be aware that if two or more consecutive appointments are cancelled without 48 hours notice, or failed to attend (without good reason), we have a right to provide no further appointments at the practice.

No Tolerance/Abuse Policy

At Bespoke Dental Fulham we operate a zero tolerance policy to abuse of our Dentists and staff, loud/ disorderly/drunken behaviour, persistent missing and late cancellation of appointments. In these situations, we reserve the right to refuse treatment and admission.

Infection Control Annual Statement

Our Clinic is conducted in line with the Health and Social Care Act 2008, Code of Practice on the prevention and control of infections and its related guidance.